Shipping Excellence
Standard Delivery
At NauticalGoodsMart, we strive to provide efficient and reliable shipping services for all our customers. Our packaging is carefully designed to ensure that your products reach you in perfect condition. Shipping costs are calculated based on the weight and size of the package, and the destination. If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. We are always happy to help!
We ensure your architectural lighting and home Improvement reaches you with the same precision and care used in its creation. Our logistics network is designed for safety, speed, and absolute transparency.
Global Logistics
We offer Standard International Shipping with an estimated delivery time of 10 - 15 business days.
Orders are typically processed within 3-5 business days, but please note that during peak seasons or holidays, processing times may be slightly longer.
Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your shipment’s progress online. Shipping costs are calculated based on the destination, weight, and dimensions of your package and will be displayed at checkout.
Please be aware that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient and not included in the shipping cost. While we strive to ensure timely delivery, unforeseen delays can occur due to customs processing or other factors beyond our control. If you have any questions or concerns about your order, please contact our customer service team, and we will be happy to assist you.
Thank you for choosing us!
Policies
Our Guarantee
14-Day Return Window
Original Packaging Required
Refurbishment Fee Disclaimer
Return & Exchange Policy
We want you to be completely satisfied with your purchase from NauticalGoodsMart. If you change your mind about a product, we offer a hassle-free return and exchange policy. You can return or exchange item within 14 days of delivery, provided that it is unused and in its original packaging.
We will issue a full refund or exchange the item for a new one, depending on your preference.
Please note that Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. some items, such as customized or personalized products, may not be eligible for return or exchange. If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact us. We are always happy to help!
Updated
Store Policies
Order Transit
At NauticalGoodsMart, all orders are handled with care and shipped within 3 to 5 business days from our warehouse. Standard delivery typically takes 10 to 15 business days depending on your location. Once your Product is dispatched, we will email you a tracking number so you can stay informed on the delivery status.
Hassle
We want you to love your Product. If you are not satisfied, we accept returns on unused items in original packaging within 14 days of receipt. Please note that customers cover the return shipping costs. If an item arrives damaged or there is a delivery issue, contact us immediately so we can resolve the problem right away.
Refund Process
Once we receive and inspect your returned items at NauticalGoodsMart. we will process your refund back to your original payment method. Please allow up to 7 business days for the funds to appear in your account. Customized Products are final sale and are not eligible for returns or exchanges under these general terms.